This morning I called to get this fixed up. I called at a few minutes before 10 and the person that answered sounded cheery enough. It sounded like the store was already open. When I started to explain the issue she cut me off saying she couldn’t help me because the store wasn’t open yet.

I was dumbfounded. I was a little speechless.

I verified that she couldn’t help me and she said yes. She needed to get the store ready. I asked if the fact that I am a customer made a difference and she said no. She couldn’t help me because the store wasn’t open yet.

Not being totally coherent I said something to the effect that “That is pretty bad.”, and she actually said no it wasn’t! I hung up after that since I didn’t want to deal with her any more.

After 10am I called another @Blockbuster to get the number removed and the guy that answered took care of it in under 2 minutes, and even let me know that I may get another call within the next couple days since their system updates are a little slow.

The helpful guy spent less time on the phone with me than the argumentative lady. Nice.

I haven’t rented from @Blockbuster in a while, and I think I will continue that trend.